If you have not already, login to the Control Center at https://www.webcontrolcenter.com/customer.aspx and from the menu item CUSTOMER, select SUPPORT REQUESTS and click on RESTORE REQUEST.

Fill out the form and click SUBMIT to send your request. A restore from backup is considered a priority and done as quickly as possible in the order that the request was received.

Restore Request completion is based on the average ticket time for all support requests. Every attempt is made to restore data as quickly as possible. However, our ability to restore data during night hours while scheduled maintenance is being performed (system backups, reboots, defrags, check disks, etc.), can become limited and will generally take considerably longer than requests made during the day. When the restore is complete, you will receive a notice from the support team.

There is an additional chargefor completing a restore request.

Add Feedback