Why do I get the error "CGI timed out" or get no response at all when trying to download a program from my site?

You have set up your site to run CGI or ASP scripts, and files with the .EXE extension are treated by the server to be an executable script, so the server tries to run it. The best way to handle this problem is to keep CGIs, ASPs, and EXEs in separate directories, then set up each directory to either "download" scripts and executables, or "run" them. Contact us at support to set these permissions up for you, as these are not file permissions and therefore cannot be handled in the Control Center.

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