Add/Change Payment Method

Add/Change Payment Method


This KB will walk you through adding a new check or credit card to your account and making it the active payment method on your account.

Please Note: You are not able to update an existing credit card number if the credit card number has changed.  If that is the case, you will need to add the credit card as a brand new card.



Steps to Update Payment Method


The first step to change your payment method for your hosting account is to login to the WebControlCenter at https://www.webcontrolcenter.com/customer.aspx. If you do not recall your login information please see KB 750.

1.  Navigate to Customer > Billing > Billing Admin.  Here you will see all of the domains associated with your Customer ID.
 
          
          
 
 
2. Click on the current Payment Method associated with the domain in question to access the Payment Method Administration page.
       


 
 
3.  From the Payment Method Administration page, click add to enter your new payment information.              
           
4.   Select your Payment Type from the drop-down menu.
         


 
 
5.  Enter your payment information. Fields that are required are noted with an asterisk (*). Click Save when complete.
 
Note: (mmyy) for Expiration date indicates the two digit month and two digit year. Example: Expiration date for 01/18/2018 would be entered as 0118  using only the two digits for the month and the last two digits of the year with no dashes or slash separators)  To protect the security of your payment method, the credit card number and the card code are encrypted upon saving.
 
     
 
 
 
6. Once your new payment method has been added to the account, you'll be prompted to indicate whether you wish to make it the Current payment method. Click Yes if you wish this to be the active payment method on your hosting plan.
     
 
 
 
7. Select the desired payment frequency from the drop down menu and click save.
     
 
 
 
8.  If you have an outstanding balance, you'll be prompted to indicate whether you'd like to immediately pay the running balance with the credit card you have just made Current. Click yes to process your outstanding balance payment. PLEASE NOTE: If your site was temporarily disabled, your account will automatically be turned on once the charge is successful.  (If your site is not automatically re-enabled. Please Contact Us.) 
     
 
 
 
The payment method you have added will only affect the domain you selected during the process. It will not affect any other domains associated with your Customer ID.  If you would like to make this the new payment method on all your domains under this account, follow the next few steps.
 
9. In the Payment Method Administration page, select  the Make Current For Multiple Domains link associated with the payment method you wish to use.
      
 
 
 
10. Select the domains that you wish to make the payment method Current on and click Save.
      
 
 
 
11. Click Yes to confirm your payment method changes.
     
 
 
 
12.  To Charge an Outstanding Balance on any of the domains you have selected to Make the payment method current on, click "Back" or Navigate to the Customer > Billing > Billing Admin Page. 
      
 
 
13. Under Action column, Click "Charge". 
    
 
 
 

Steps to Deleting a Payment Method


1.  Navigate to Customer > Billing > Billing Admin.  Here you will see all of the domains associated with your Customer ID.

      




 
2.  Verify whether the Payment Method you are removing is being used on any of the other accounts

Note: Although Deleted Accounts aren't processed during Automated Billing, they require a Payment Method. If the Payment Method you are looking to remove is currently tied to a Deleted account. The Deleted accounts Payment Method will have to be changed. 
         


3.  One at a timeclick on the link associated with the Payment Method you wish to delete. To access the Payment Method Administration.
      


4.  Locate the New Payment Method to use for the account and click the Make Current link next to it. 
       

5. Click Back to return to the Billing Admin screen and repeat the process until there are no accounts associated with the Payment Method we are removing.
        


6.  Once verified no accounts are associated with the Payment Method we are removing. Click any of the Payment Method links to return to the Payment Method Administration.
   
7.  In the Payment Method Administration screen click the Delete link for the Payment Method to Remove.
 

 

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